As you watch the video below, look out for these learning points:

• A needs analysis includes: identifying the problem that needs to be addressed, understanding the learner, defining the learning objectives, and planning the learning solution
• Learner personas and empathy maps can help you to capture the breadth of your learners
• Define learning objectives based on the problem that needs to be addressed and the discrepancy between where learners are and where you want them to be

Problem

→ Identify the problem (challenge, learning target, etc.) that needs to be addressed, so we can think about how to assist and overcome these barriers

• Use a technique like: Action Mapping Process, 5 Whys Technique, Fishbone Analysis, Task Analysis
• This is also the stage to determine whether interactive learning conversations are a good fit for solving the problem
• Are contextual cues important? Are interpersonal stakes high?

Learner

→ Determine who this training is for!

• Create Learner Personas or Empathy Maps
• Capture information about your target learners (including: job roles & responsibilities, experiences, characteristics, needs, dispositions, current state of knowledge or skills or attitudes surrounding the topic that needs to be covered)
• To gather this info, you might try: interviews, surveys, focus groups, questionnaires or assessments

Learning Objectives

→ Learning Objectives are what learners should be able to do at the completion of the Interactive Learning Conversation activities

• Objectives should be S.M.A.R.T. ⇒ specific, measurable, achievable, relevant, and time-bound
• To clearly define your Learning Objectives: analyze the gap between your learner's current abilities and the desired state of the behaviors

Learning Solution

→ Create a plan to target your Learning Objectives

• Think about the common scenarios that your target learners face, to choose a context for the Interactive Learning Conversation