As you watch the video, look out for these learning points:

• The structure of an Interactive Learning Conversation should compliment and be aligned with the Learning Objectives for the learning experience.
• What to consider to best design your Experience Structure
• An example Experience Structure

When designing an Experience Structure, several considerations come into play, such as:

Experience's Length

→ How long do we want the experience to be?

What is expected of the learner? Will the learner practice or be evaluated on skills?

→ Are we expecting learners to learn the content within the experience?…

• …Or to practice skills learned outside of the VR experience?
• …Or, is this experience meant to act as an action-based assessment for skills learned outside of the experience?

Answers to these questions will help you identify → what the structure of your module should be and how many conversations it should include!

In the given example:

→ the Learning Objectives are for learners to identify customer needs and recommend solutions that complement the customer's lifestyle.

To create a comprehensive experience aligned with these objectives, the following structure can be employed:

1. Lesson 1: Learners engage in a role-play exercise with a coach, practicing strategic and probing questions in a customer service conversation.
2. Lesson 2: Another role-play exercise focused on consultative selling and recommending customer solutions based on their lifestyle.
3. Practice Scenario: Learners have a full-length conversation to inquire about a customer's needs and recommend personalized solutions. They receive formative feedback based on their performance.
4. Assessment Scenario: After practicing, learners participate in a full-length conversation to inquire about customer needs and recommend personalized solutions. They are then assessed on their performance.