*change quick-start to tutorials and then make this quick-start
A Frustrated Customer
Mission De-escalate!
As an experienced customer service agent , your objective is to de-escalate the situation within 5 minutes, as you need to attend to the needs of other guests and passengers. A successful resolution will require you to display empathy.
Ensure that we're trying!
The mechanics are working as fast as they can!
You should listen to the customer's concerns, take ownership on behalf of the airline, provide reassurance that we will do everything possible to assist with their connection; and communicate with transparency.
- Overview
- BN & Companion AI (blended or independent)
- Project Setup
- (explain the basic content planning docs / process)
- Publication
- Branched Narrative
- Scene Editor
- Flow Editor
- Performance Editor
- Voiceover
- Companion
- Content Planning
- Experience Design
- best practices & documents
- Conversation Design
- best practices & doc, whiteboard or IC
- Standard ERD template provided
- with a filled-out example
- C-ERD template provided
- with a filled-out example
- and supplemental annotated guide from Kristin